Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday). Once shipped, delivery typically takes 5–8 business days (Monday–Friday).
Do you offer free shipping?
Yes. We offer Free Shipping on all orders delivered within the United Kingdom.
What is your return policy?
You may return your order within 30 days of delivery, provided the item meets our return eligibility requirements. Customers are responsible for return shipping costs unless otherwise required by applicable law.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are generally processed within 7 days. Your bank or payment provider may require additional time for the refund to appear in your account.
How can I contact customer support?
If you have any questions about your order, shipping, or returns, please contact us.
Email: info@elymore.com
Phone: +31 6 13 44 02 81
Support Hours
Monday–Friday: 9:00 AM – 5:00 PM GMT
Saturday–Sunday: 11:00 AM – 4:00 PM GMT
Average response time: Within 24 business hours.















































